How to

How to set up, use and edit CareCalls

Sharing CareCalls
If you wish to explain CareCalls to someone else, we provide a variety of resources, these are all available via a 'Summary email' which we can se...
Sat, 26 Jan, 2019 at 9:59 PM
How long will it take until a CareCall can start coming through?
Calls can start being delivered within 10 minutes of the call being successfully set up. So if you finish setting up a CareCall at 14:50 then, if the call r...
Sat, 15 Aug, 2020 at 1:39 PM
Setting up and using alerts
Alerts are an optional part of CareCalls. It is possible to just receive the phone calls without alerts going out if they are missed. How alerts help ...
Sat, 15 Aug, 2020 at 1:41 PM
How to set up a personalised message?
What are personalised messages? When answering a CareCall, a call receiver can hear a personalised message. This is a message recorded especially for them ...
Thu, 13 Aug, 2020 at 12:42 PM
Paying for CareCalls
This article answers all questions regarding the what, how and when of paying for CareCalls, it includes: Cost of CareCalls Trial period Payment respons...
Sat, 15 Aug, 2020 at 1:48 PM
Setting up a CareCall as a private company or public sector employee
If you are a professional e.g a private carer, social worker, OT, hospital discharge staff member, who is setting up CareCalls for a client / service user a...
Sat, 15 Aug, 2020 at 1:42 PM
Editing, pausing or cancelling a CareCall
How do I edit, pause or cancel a call? Go to our service management page here What editing, pausing or cancelling functionality do I have access to?...
Sat, 15 Aug, 2020 at 1:44 PM
Why have I received a text, phone or email alert?
What is CareCalls? CareCalls helps vulnerable people remember to do important things like taking medication. It does this by delivering reminders and check...
Sat, 26 Jan, 2019 at 10:30 PM
How long will the phone ring for?
Below is information regarding the period of time for which the phone rings when called by the CareCalls service. Default ring time When a CareCall com...
Sat, 26 Jan, 2019 at 10:32 PM
Getting the most out of CareCalls
So you have CareCalls up and running, but the person you are helping is still having challenges. Dont worry! Below are two of the most frequent challenges a...
Wed, 5 Aug, 2020 at 9:34 AM